AIRTEL CREATES 'DO NOT DISTURB' SHORT CODE
Leading telecommunications services provider, Airtel Nigeria, has
announced its “Do not Disturb” short code, 2442, designed to empower customers
in respect to the management of all promotional messages sent to their lines.
The self-service platform allows customers to either opt-in or out of
the “Do Not Disturb” service, thereby empowering telecoms consumers to end
unsolicited promotional SMS or promotional voice calls.
To use the service, customers can text “Help” to 2442.
The Chief Commercial Officer of Airtel Nigeria, Ahmad Mokhles, while
commenting on the “Do Not Disturb” short code, noted that the company
introduced the short code in compliance with the directive of the telecoms
industry regulatory body, the Nigerian Communications Commission, and in response
to complaints of unsolicited SMS or promotional voice calls by some customers.
Mokhles said: “Airtel is committed to offering excellent customer
service and we are pleased to introduce the ‘Do Not Disturb’ self-service to
empower our esteemed customers to decide what messages or calls they receive
from the network.
“While there are customers that demand promotional services to keep
abreast with various innovative products and services, there are others who do
not want to be disturbed – that is why NCC has mandated telecoms companies in
Nigeria to create this service, providing options for customers to either
opt-in or out.”
It would be recalled that Airtel had introduced *902# as a short code to
empower customers activate or deactivate any Value Added Service subscription
at any point in time.
AIRTEL CREATES 'DO NOT DISTURB' SHORT CODE
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Saturday, July 02, 2016
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